Shopping Guide <span class="helpline">Helpline <span class="number">00800 400 22 400</span></span>
In which countries is purchase available?
Currently, users can proceed to purchase from: Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxemburg, The Netherlands, Poland, Portugal, UK, Czech Republic, Slovakia, Slovenia, Spain, Sweden, Hungary.
What are the available languages?
BrunoPremi.com is available in the following languages: German, English, Spanish and Italian. Select your country domain to place an order in your language. These are the domains currently available: brunopremi.de (German), brunopremi.at (German), brunopremi.com (English) brunopremi.it (Italian), brunopremi.es (Spanish)
Will items marked as ‘Out of stock’ be available at a later stage?
When an item is out of stock, we will strive to get it back in stock as soon as possible.
Will I be get the same item shown in the picture?
Yes, you will; nevertheless, please bear in mind that as ours are hand-made products, they may be slightly different in the finishing.
Can I get regular e-mails with news and offers from BrunoPremi.com?
Yes. Please register to our newsletter for news, special offers and events by BrunoPremi.com.
Can I unsubscribe from BrunoPremi.com’s newsletter?
Yes, you can unsubscribe from the ‘Newsletter’ section. Type your details and click on ‘Submit’.
I have forgotten my password. How can I retrieve it?
If you have forgotten your password, request it from the ‘My account’ section, under ‘Forgotten Password?’ and a new one will be e-mailed to you.
How can I be sure my order has been placed correctly?
Once submitted an order, you shall receive an e-mail confirmation. If you do not receive any, please contact our Customer Care.
Can I get info on the order status? How?
Yes, you can. Visit the ‘Recent Orders’ section on your account and check the status of the order in real time.
Can I remove an item from my order?
Yes. Before submitting the order, you can remove any unwanted item from the list of the shopping cart.
What shall I do if my item is damaged?
BrunoPremi.com only sells items in mint conditions. In the unlikely event that the item you have received is faulty, please contact our Customer Care.
What do I do if the item I have received is not the right one?
If the item you have received is not the one you ordered, please contact our Customer Care.
What payment methods do you offer?
We offer the following standard payment methods for all countries: Visa, Visa Electron, Mastercard, American Express cards or Paypal. Also the following are available:
- Giropay (Germany only).
- ELV/EFT (Germany and Austria only).
- Upon invoicing (Germany and Austria only).
Why is my card being declined?
Your card may have been declined for one of the following reasons:
- it may be expired. Check your card is still valid.
- you may have exceeded the purchase allowed limit. Check with your bank whether you have exceeded the limit on purchases.
- one of the details you have entered may be wrong. Check you have filled in all fields correctly.
Can I have an invoice addressed to my company?
Yes. Please insert your company details in the ‘ Company’ field. You will be issued an invoice with a VAT breakdown.
Can I place a tax free order?
No, it is not possible to purchase tax free items from our website.
Is it safe to use my card for online purchases?
Yes. All data are SSL-encrypted. If you pay by credit card, only safe transactions via the secure e-commerce system are allowed. Once the card has been verified and connected to the secure e-commerce system, the system shall contact the issuer of the card while the holder shall authorise the purchase. Once the authentication from the bank has been received, the card will be debited. Otherwise, the order will be cancelled.
Where can I get my order delivered to?
You can have it delivered to your selected address (home, work, etc.) but we cannot deliver to P.O. Boxes.
Can the shipping country be different from the one where the order was placed?
No, the shipping country must match the billing country.
How long does it take for my order to be delivered?
Delivery terms are based on the selected shipping method. Standard delivery may take from 3 to 5 working days.
How much does the shipping cost?
Fees vary based on the shipping country and are calculated before purchase.
Can I track my order status?
Yes. You will be able to check your order status from the ‘Placed orders’ page under the ‘My Account’ section.
How does delivery / shipping work?
You will receive a confirmation e-mail once the item has been shipped (once the parcel has left the warehouse) with a tracking number to check the order status (with a link to the courier’s website).
What are the terms for returning an item?
Items purchased on BrunoPremi.com may be returned within 14 days from placing the order.
How do I return an item?
BrunoPremi.com has developed a simple procedure to make returns easy and your online shopping experience more enjoyable – even when the item you have purchased is not exactly what you expected. You can return any item bought on BrunoPremi.com within 14 days from placing the order. The process is as follows:
- Make sure all items are in the same conditions as when you first received them. Please DO NOT remove any ID labels and the proof of purchase on the item.
- Mark the item/s to be returned on the enclosed invoice.
- Use the provided self-adhesive, pre-paid UPS return label and place it on BrunoPremi.com’s (or any similarly suitable) box, making sure the sticker covers up the previous shipping info. Your parcel is covered against theft or loss until it reaches our warehouse in Italy.
- Arrange for a collection within 14 days from placing the order. To do so, contact UPS on the phone or via their website on https://wwwapps.ups.com/pickup/schedule to arrange a date and give them an address. Our courier will come and collect the parcel. If you decide to not use the pre-paid UPS label, please make sure you post the parcel by guaranteed delivery, for BrunoPremi.com to receive it safely and in mint conditions or to track it in case it is lost. We shall refund the paid amount for all items returned as per these instructions. In case a parcel is not sent back in compliance with these requirements, BrunoPremi.com will not refund you and the parcel will be sent back to you.
Please note:
- Returns can only be made from the country of purchase.
Do I have to pay anything for returns?
Check the shipping and return fees section to know more on return fees for your country.
How do I get the refund?
Once the return has been acknowledged and approved, your money will be refunded using the payment method selected upon purchasing.
When will I get a refund for my returned item/s?
Once the return has been acknowledged and approved (item/s shall be in mint conditions and with the inner label still on) we will send you an e-mail confirming the funds will be transferred back to your account in the following few days. Remember that any crediting procedure onto your card depends on your bank.
What do I do if the refunded amount is wrong?
Please contact our Customer Care. To exchange a product, follow the return procedure and then place a new order on our website.
What are the terms for exchange?
The term for exchange of an item is 14 days from placing the order.
What is the recommended browser for a correct view of Bruno-premi.com?
BrunoPremi.com is optimised for Microsoft Internet Explorer 7 or higher, Mozilla Firefox 3.5 or higher, Google Chrome 6 and Safari 5 or higher. The latest versions of each browser may be downloaded from one of the links below:
What is the recommended screen resolution?
1,024 x 768 or higher.
Is it safe to purchase online on BrunoPremi.com?
Yes. You can purchase on our site with total peace of mind. We focus on safety and we invest plenty of resources towards keeping your purchases and your personal data safe and secure at all times.